FAQ

We offer one shipping option for deliveries within Jordan. Orders are typically delivered within 1-2 days from the date of purchase. 

We currently do not offer international shipping.

We offer the following payment methods:

1. Cash on delivery
2. CliQ
3. Zain Cash
4. Credit/Debit card
5. Apple Wallet

Orders are typically delivered within 1-2 days from the date of purchase. Please note that delivery times may vary depending on your location within Jordan.

If your package is lost or damaged during transit, please contact our customer support immediately at [0796050705 , 0776050705]. We will work swiftly to resolve the issue and ensure you receive a replacement or a refund as soon as possible.

Our return policy details can be found here. Please review this section for information on eligibility, timelines, and procedures for returns.

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To initiate a return, please follow these steps:

1. Review our return policy here to ensure your item is eligible for return.
2. Contact our customer support team to request a return authorization and arrange return shipping.
3. Package your item securely, including any accessories and documentation that were shipped with the product.
4. Ship the item back to us using the return shipping method arranged with our customer support team. You are responsible for the return shipping costs.
5. Alternatively, you can bring the item to our showroom within 3 days of receiving it, along with the original packaging and proof of purchase.
6. Once we receive your return, our team will inspect the item and process your refund or exchange according to our return policy.

Link here with https://ozeyhome.com/shipping-returns/

Yes, exchanges are accepted within 7 days of receipt. You can exchange your item by contacting our customer support team at [0796050705 , 0776050705] or by visiting our showroom.

Once we receive your returned item, our team will typically process the return within 5 business days. However, please note that the time it takes for the refund to appear in your account may vary depending on your bank or credit card issuer.

If you have any concerns or questions about the status of your return, please contact our customer support team at [0796050705 , 0776050705].

You can contact our customer service through the following channels:

1. Call or WhatsApp:
   • 0796050705
   • 0776050705
2. Social Media:
   • Facebook, Instagram.

Feel free to reach out to us via any of these channels for assistance or inquiries.

Our customer service team is available to assist you from 10:00 AM to 10:00 PM daily.